Who will benefit?

• Anyone who anticipates working with, or already works with, somebody that they find difficult

Length of Course

• 1 day
  

Sample of Content

• Define what we find difficult at work
• Identifying group characters
• Understanding the psychology of behaviour (as appropriate)
• The do´s and don’ts of positive communications
• Defence mechanisms in the workplace

Return on investment

• Improve your awareness and ability to identify ´Difficult People´
• Develop strategies to work with challenging employees
• Increase awareness of personnel and personal issues
• Develop structured and safe communications