Dealing Effectively with Workplace Conflict

Dealing Effectively with Workplace Conflict
Today´s working environments with high demands, minimal support and rapid turnovers, is increasing the risk of conflict between workers resulting in low morale, increased sickness and low productivity. Staff need the skills to enable them to deal effectively with workplace conflict and improve communication leading to a happier, more effective working life.
Who will benefit? Managers (for themselves & to support staff) All employees Your organisation Length of Course One day (e.g. 09.00hrs. – 17.00hrs.) Specific times / dates to be confirmed Sample of Content Reduced sickness rates Increase in staff morale Increase in staff effectiveness in dealing with conflict Gives employees ´skills for life´ Healthier workforce (´Investing in People´) Positive effects on recruitment and retention Increased productivity		Return on investment Definitions How do we communicate? Transactional analysis Strategies to resolve conflict Self awareness Emotional intelligence Effects of stress / conflict Coping strategies

Maggi Rose Training Woodview Bull Lane Acton Sudbury CO10 0FD		Telephone 01787313441 Email info@maggirose.co.uk http://www.maggirose.co.uk